Refund policy

Last updated: August 13, 2026

This Refund & Cancellation Policy applies to digital travel plans purchased from LEEYLO through leeylo.com (the “Store”).

1. Digital products and services

LEEYLO sells:

Destination travel plans, including plans for a selected destination and trip duration; and
Personalized travel plans, created using the dates, budget, preferences and other information supplied by the customer.

All products are supplied digitally. Nothing is shipped physically. Unless expressly stated otherwise, a LEEYLO plan provides recommendations and information only. It does not itself constitute a flight, hotel, restaurant, attraction or transport booking.

2. Cancelling before delivery or work begins

You may request cancellation by contacting us at leeylo.travel@gmail.com as soon as possible after placing your order.

For a destination travel plan, we can normally issue a full refund if the plan has not yet been delivered, accessed or made available to you.
For a personalized travel plan, we can normally issue a full refund if we have not yet started creating the plan.

Because fulfillment may begin shortly after payment, we cannot guarantee that a cancellation request will reach us before delivery or work begins. Any mandatory cancellation or withdrawal rights available under applicable law remain unaffected.

3. Refunds after delivery

Subject to applicable law, we do not provide change-of-mind refunds after a digital plan has been delivered, downloaded, accessed or made available, or after work on a personalized plan has begun.

You may still be entitled to a correction, replacement, price reduction or refund where:

you did not receive the product within the delivery period stated when you purchased it and we are unable to deliver it within a reasonable additional period;
you were charged more than once for the same order;
the file cannot be opened or used and we cannot provide a working replacement;
we supplied the wrong destination or trip duration due to our error;
a personalized plan materially fails to follow the trip brief you submitted and we cannot correct it within a reasonable time; or
a refund or other remedy is required by applicable consumer law.

Please report delivery or content problems within 7 days after receiving the plan where reasonably possible. Reporting within this period helps us investigate quickly, but it does not limit any non-waivable legal rights.

4. Corrections and replacements

Where a plan is faulty, incomplete or materially different from the product description or confirmed trip brief, our first step will normally be to correct or replace it at no additional cost. If this is impossible, cannot be completed within a reasonable time, or would cause you significant inconvenience, we will provide an appropriate price reduction or refund as required by applicable law.

A request to change information that you originally supplied correctly—such as new travel dates, a new destination, a different budget or substantially different preferences—is not a correction and may require a new order.

5. Circumstances that do not normally qualify for a refund

Unless applicable law provides otherwise, refunds are not normally available because:

you changed your mind after receiving or accessing the plan;
you supplied incomplete or inaccurate information;
you changed your destination, dates, budget or preferences after the order was placed;
a third-party price, schedule or availability changed after the plan was prepared;
a flight, accommodation, restaurant, attraction or transport provider changed or cancelled its service;
weather, visa requirements, safety conditions, strikes, closures or other events outside our control affected your trip;
you sent the plan to an incorrect email address entered during checkout, provided that we resend it to the corrected address; or
you simply preferred a different recommendation, provided that the delivered plan materially matches its description and, for personalized plans, your submitted trip brief.

Travel prices, schedules, entry requirements and availability can change quickly. You should verify important information directly with the relevant airline, hotel, attraction, transport provider and official authority before booking or travelling.

6. European Economic Area and United Kingdom consumers

If you are a consumer in the European Economic Area or the United Kingdom, you will generally have a 14-day statutory right to withdraw from a distance contract, subject to legal exceptions.

For digital content supplied immediately, you may lose the right to withdraw once supply begins if, before supply, you expressly consent to immediate delivery and acknowledge that this causes the loss of your withdrawal right.

For a personalized service, if you expressly ask us to begin work during the 14-day withdrawal period and then withdraw before the service is fully performed, you may be required to pay a proportionate amount for work already completed where permitted by law. Once the service has been fully performed, the withdrawal right may end if you gave the required prior consent and acknowledgment.

If the legally required consent or acknowledgment was not properly obtained, your statutory withdrawal rights remain available. Nothing in this Policy excludes rights relating to digital content or services that are faulty, not as described or otherwise non-conforming.

7. How to request a cancellation, correction or refund

Email [SUPPORT EMAIL] and include:

your name;
your order number;
the email address used for the order;
a short description of the issue; and
screenshots or files that help demonstrate a technical problem, if applicable.

We may request additional information reasonably necessary to locate the order, prevent fraud or assess the request.

8. Approved refunds

Approved refunds are returned to the original payment method. We will initiate the refund without undue delay and, where a statutory withdrawal applies, within the period required by law. Your bank or payment provider may require additional time to display the refund.

The refunded amount will be the amount charged by LEEYLO for the affected product. We are not responsible for currency conversion differences, foreign transaction charges or bank fees imposed by your payment provider, except where applicable law requires otherwise.

9. Local consumer rights

We sell internationally. Consumer rights differ by country, state and province. This Policy does not exclude, restrict or modify any right or remedy that cannot lawfully be excluded. If a provision of this Policy conflicts with mandatory law in your place of residence, the mandatory law will apply to that extent.